Terms and Conditions

Your use of this web site constitutes your agreement to the following terms and conditions and our Privacy Policy.

1. We may change the items offered for sale on this site without notice. Changes will apply to any subsequent orders received.
2. In the unlikely event that you receive faulty or damaged goods, please notify us within 7 days of receipt. You will be offered the choice of a replacement or a full refund. Please refer to our returns and refunds section below.
3. All items are subject to availability. If it's offered for sale on the site, it's in stock. If you can't find an item, it means we don't have it in stock. In the unlikely event that a stock keeping error on our part means that delivery is not possible, a full refund will be given.
4. We endeavour to reproduce photographs of products on this site as accurately as possible. However, due to the large number of different web browsers, screens, and individual computer configurations, items displayed on the screen could appear different to the actual item. We do not accept returns based on this.
5. Payment can be made by the methods specified. We will take every reasonable precaution to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to your information. We do not retain details of your credit card at IDTagFound.com, these are retained by our payment processor, PayPal Inc.
6. We use PayPal® to process all our online transactions. PayPal is a subsidiary of eBay Inc. and handles millions of pounds in transactions every day. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and uses the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
7. We cannot guarantee that this web site will be compatible with every computer, and we can accept no liability for any corruption or loss of data held on your computer, or any liability for any other loss or damage of any kind caused to your computer resulting from the use of this site.

Returns and Refunds

1. You have the right to cancel your order within 7 days after delivery. You must notify us by email of your intention to cancel within these 7 days, stating your reason, after which we will issue you with confirmation of your right to cancel.
2. Goods must be returned within 7 days of our authorisation.
3. All goods must be returned complete in the original packaging with all components and accessories, together with any free gifts we may have sent with your order. If you have opened the box to examine the product, this must have been done without damaging the packaging or the product in any way.
4. You must arrange the return of the unwanted items at your own expense. This cost will be refunded if the reason for return is because the goods were defective.
5. Your refund depends on a full inspection by us to determine if the above conditions have been met. This refund will be for the full amount less the cost of delivery, except in cases where the goods were received by you in faulty or damaged condition, in which case the delivery charge will also be refunded.  
6. If it is found that returned goods have not met the above condition, we are unable to accept these and the goods will be returned to you and you will be liable for the cost of delivery.